Customer Services
Warranty Information
At Tapshop321 we offer a wide variety of product from household names. As such there are different guarantees - please view the chart below for more information.
|
Brand |
Product Category |
Guarantee |
Exclusions |
|
Synergy or Voda Design
|
Baths Ceramics Furniture Shower Enclosures Shower Trays Heating Taps & Showers Mirrors |
Lifetime Lifetime Lifetime Lifetime Lifetime Lifetime Lifetime Lifetime |
All working parts such as hinges, ceramic disks, Tap & Shower cartridges, all seals, bath & basin wastes, Toilet seats & cistern fittings and selected bath panels are covered for ONE YEAR ONLY from date of delivery. |
|
Hudson Reed |
Baths Ceramics Furniture Shower Enclosures Shower Trays Heating Taps & Showers Mirrors |
5 Years 5 Years 5 Years Lifetime Lifetime 20 Years 20 Years 12 Months |
All working parts such as hinges, ceramic disks, Tap & Shower cartridges, all seals, bath & basin wastes, cistern fittings and bath panels are covered for ONE YEAR ONLY from date of delivery. Toilet seats 2 year warranty. |
|
Premier Bathroom Collection or Nuie |
Baths Ceramics Furniture Shower Enclosures Shower Trays Heating Taps & Showers |
5 Years 5 Years 5 Years Lifetime Lifetime 5 Years 5 Years |
All working parts such as hinges, ceramic disks, Tap & Shower cartridges, all seals, bath & basin wastes, Toilet seats & cistern fittings and bath panels are covered for ONE YEAR ONLY from date of delivery. |
|
RAK Ceramics |
Baths Ceramics Furniture Shower Trays Heating Brassware |
25 Years 25 Years 5 Years 25 Years 5 Years 5 Years |
All working parts such as hinges, ceramic disks, Tap & Shower cartridges, all seals, bath & basin wastes, cistern fittings and bath panels are covered for ONE YEAR ONLY from date of delivery. Toilet seats 2 year warranty.
|
|
Kaldewei |
Baths |
30 Years |
|
|
Vitra |
Baths Ceramics Taps† Shower Systems†† Furniture Mirrors |
25 Years 10 Years 10 Years 5 Years 2 Years 2 Years |
† Replacement only for working parts - non transferable.
††2 year guarantee on Move Shower System |
Guarantee Statement:
All product guarantees are for faulty materials and manufacture provided they have been properly installed, used and regularly maintained in accordance with manufacturers instructions.
You must be able to provide proof of purchase to pursue a warranty claim.
All guarantees apply to the original purchaser only and are non-transferable. Should you raise a claim, the issue will be investigated. As part of the investigation we request that the following conditions be satisfied:
- Proof of purchase - original order number or sales order acknowledgement.
- The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning). If in our opinion the product has been modified, misused or accidentally damaged, we can accept no responsibility for failure.
- The opportunity to inspect the product in the installed condition.
Faulty items will be replaced with our nearest equivalent product. There is no guarantee that this will be the exact same dimensions/ type as your original purchase.
This guarantee does not effect your statutory rights. This Guarantee is only applicable in the UK and Republic of Ireland.