Deliveries

Unlike other online bathroom retailers we offer a premium delivery service, as standard, to all postcodes in zone 1. We have our own fleet of vans and our drivers are trained specialists used to handling and delivering bathroom products with care. Our drivers will deliver as close to the house as possible (however are not insured to enter your property) and will check the products with you before they leave.

The majority of online bathroom retailers are reliant on third party transport companies will only leave larger items palletised “curb side”.

Your delivery driver will deliver to your front door on the ground floor, but is not able to take the goods into your property.

Some of the goods we deliver are heavy or awkward items, such as baths, shower trays or shower glass, and the driver will require assistance with the handling of these goods.  With these bigger goods, when receiving or helping please be very mindful of the social distancing rules. If you have a mask or similar could you please wear when helping the driver. If you do not have a mask we will provide one, but using your own protection would be preferable.

Masks are not necessary with smaller items, but we still ask that you maintain the social distancing 2m.

Should the driver have any concerns then he will refuse to deliver.

Your understanding and help would be appreciated

Delivery Tables

Delivery Zone Information

• Next day service for orders placed before 2 pm in zone 1 (subject to stock availability)
• Free Delivery on orders over £500

Example Delivery Sizes

Small		Example Product Basin Tap
Medium		Example Product Vanity Unit & Basin
Large		Example Product Full Bathroom Suite

Key Information

Delivery dates are allocated automatically and if there is an issue, we will contact you over the phone therefore you must submit a valid phone number when placing your order. If you did not submit a valid phone number, or if your number has changed since you placed your order, we will try to contact you via your email address.

Standard deliveries will usually be shipped within 3-5 working days from placing your order. We will email you with your delivery date, if it is not suitable then please contact us at transport@tapshop321.com with a more suitable date and we shall endeavour to accommodate you.

Please note our deliveries are made between 7 am and 5 pm.

If you have paid for an Express delivery, we will endeavour to get that out to you the next working day, stock depending.

As we carry most items in stock, we can fulfil almost all orders in this time. Orders are either delivered by our own delivery team or via a courier service. Any special orders (Brands) please contact us at customer@tapshop321.com to allow us to check with our suppliers on availability and expected delivery date.

The evening before delivery we will email you a reminder and on the morning of the delivery you will receive a 2 hour timeslot by text, if a mobile number is not submitted or you do not receive a text, then please contact us on transport@tapshop321.com for your expected slot.

If you miss a delivery, we will arrange to re-deliver the next working day for free. However, if you were to miss that slot we will contact you to request payment of another delivery charge and a confirmed delivery date before retrying to deliver again.

Scotland, Wales, Devon & Cornwall deliveries.

Please note due to your location we operate a 2 day run, this means that you may receive your email and text on the first day of the run when the van leaves the depot, giving you a time slot, but this will be for the second day and you will receive your goods on the following day. We will notify you in our initial delivery email which day your delivery will be on.

Important Information

Please advise us of any issues with gaining access to the property or parking restrictions by email to transport@tapshop321.com

Please note that our delivery drivers will only take your order to the doorstep and not into the building as they are not insured to.

All our deliveries are a one-man service, so please ensure that there is an able-bodied person available to assist in the unloading of your order.

Please check your delivery (within 24 hours for baths & all other products within 7 days) for visible signs of damage/defects or missing items and report them immediately to customer@tapshop321.com please include images of the issue.

We strongly advise that you arrange installation 7 days after your delivery, that way if there are any issues, we can resolve them before work starts.

Useful Links

Delivery: https://www.tapshop321.com/delivery-information

Returns: https://www.tapshop321.com/returns